🎯 Purpose
To ensure the health and safety of all Shawville residents by providing a clear, timely, and consistent response when a Boil Water Advisory (BWA) is issued, including ongoing communication and public awareness throughout the advisory period.
🔔 1. Notification of a Boil Water Advisory
How Residents Will Be Notified:
- Telematik Alert System
Immediate alerts sent via phone, text, or email to all registered residents. - Municipal Website – www.shawville.ca
- Boil Water Advisory page will be updated regularly.
- Official Facebook Page
- A notice will be posted immediately and updated at least once every 2–3 days, or more frequently if new information becomes available.
- Chip FM
Notification may be sent to local media depending on the severity and duration of the advisory.
- Door-to-Door Notifications or Signage
Used when the advisory affects specific areas or in cases where digital communication may not reach all residents.
📢 IMPORTANT:
All residents are strongly encouraged to sign up for the Telematik Public Alert System to receive emergency updates directly.
📍 Visit www.shawville.ca and click “Public Alert System” at the top of the page.
📞 Or call the Municipal Office at 819-647-2979 Ext. 2 for assistance.
💧 2. What Residents Should Do During a Boil Water Advisory
Until officially lifted, all water used for the following purposes should be boiled for at least 1 full minute:
- Drinking
- Brushing teeth
- Making infant formula
- Washing fruits and vegetables
- Preparing food or beverages
- Making ice
⚠️ DO NOT use unboiled tap water for any of the above purposes.
✅ Tap water may be used without boiling for:
- Showering and bathing (avoid swallowing water)
- Laundry
- Cleaning (excluding food preparation areas)
📆 3. Ongoing Communication During Advisory
To keep residents informed and reassured, the Town of Shawville will:
- Post updates at least once a week on the website and Facebook page, even if no new information is available, to confirm the advisory is still in effect.
- Issue a reminder via Telematik every 3–5 days for prolonged advisories (if still active).
- Clearly communicate any changes, progress on testing, or estimated timelines for lifting the advisory.
- Ensure all messaging is consistent across platforms and updated immediately when test results or advisory status changes.
🧪 4. Lifting the Advisory
The Boil Water Advisory will remain in effect until:
- Water sampling and testing confirm that the water supply is safe for consumption, in accordance with public health regulations.
- The advisory is officially lifted by the appropriate public health or municipal authority.
Residents will be notified through:
- Telematik alerts
- Website and social media
- Local media, if necessary
- Signage removal and/or door-to-door updates, where applicable
📞 5. Questions or Concerns
For any questions or clarification, please contact:
Town of Shawville – Municipal Office
📞 Phone: 819-647-2979
📧 Email: info@shawville.ca – office@shawville.ca – admin@shawville.ca
🕘 Office Hours: Monday –Friday 8:30 AM – 4:30 PM
✅ Stay Informed. Stay Safe.
Register for Telematik to receive timely, critical updates directly to your phone or email.
Visit www.shawville.ca and select “Public Alert System”, or call 819-647-2979 Ext. 2.
