During an outage (landline, cellular, Internet), it may be difficult to reach 9-1-1 or the municipality. Telecom providers are not required to notify the municipality when an outage is underway. The municipality therefore relies on residents’ reports and local measures.
1) If you are in immediate danger
- Try calling 9-1-1 (cell and landline if available).
- If you cannot reach 9-1-1 and it is safe to do so: move to an area where coverage is usually better (e.g., higher ground, near a main road), or go to the municipal service point listed below.
2) If you notice an outage (no emergency)
- Report it to the municipality as soon as possible (once you have coverage again or through a family member/neighbour).
- Provide: your address, affected area, approximate start time, and whether the outage is intermittent.
3) If you have a medical emergency and cannot place a call
- Go to a neighbour (ideally someone with working cellular service).
- Use an alternate method if available: municipal contact point, travel to a coverage area, etc.
4) Prepare before an outage (simple steps)
- Keep a paper list of important numbers (family, neighbour contact, municipality).
- Keep a phone backup power source (power bank).
- Set a neighbour check-in plan (seniors, vulnerable persons).
- If you rely on medical equipment: continuity plan (batteries, possible travel, family support).
5) Municipal contact points (to customize)
- Municipal office: [350 Rue Main] – [Monday to Friday – 8:30 a.m. to 4:30 p.m.]
- Fire station / service point: [200 Rue Centre]
- Municipal phone: [819-647-2979]
Key message: During an outage, if you can, report it quickly. Your reports help the municipality and emergency services adjust protective and support measures.
